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Customer Service

We provide tailor-made technical solutions with a priority on a quality and customer satisfaction. That is why customer service has a solid place in the structure of our operations.

Our team will install the device, put it into operation and also train staff, will at the customer’s request remain

available to perform service work in the commercial operation of capital equipment beyond the warranty period in order to minimize downtime and extend equipment life. Quality of supply and engineering skills are truly  essential elements for successful implementation of our customers’ requests; nevertheless, BTG SLOVAKIA is aware of the considerable importance of follow-up activities and places a very strong emphasis on them too.

BTG Slovakia is also in certain cases ready to help our customers by providing them with professional staff from external sources, or offering the use of our specialists until this need is met by the customer’s own human resources.